Our towns, mostly started out as towns of any consequence by being given permission to hold a market.
You had a big village which usually built up because it was by a harbour or where several roads met and eventually permission was granted to hold a market and from that the prosperity developed and the towns were born.
Shops developed because the trades people, tailors, cobblers, brewers and so on sold what they made from their premises and a lot of them offers repair services. Later on shops just buying goods from manufacturers developed and many of them would order items in for people.
Back in my fairly distant past my family owned a small chain of bookshops in Hertfordshire and the absolute pits of this was ordering books for people.
At that time there were about 2,000 publishers in the UK and the all behaved differently. How long will it take? Will there be a small order surcharge?
As I said previously my mobile phone broke, which if you have children at and neither your children not the school can contact you is a serious matter today.
On the governance front, taking the trade from the towns and setting at WC well what can you say